All Products ordered from the Website and successfully delivered to the User by WELLSPRO may be returned to WELLSPRO in accordance with the terms contained in the respective policy.
However, no Products will be accepted by WELLSPRO if (a) the Products have been damaged by the User (b) if there is a change in the quality, quantity, or other characteristics of the Product (c) if as per the Seller the product returned is not the Product that was delivered (d) any other circumstances that the Website and/or the Seller may notify or deem appropriate from time to time.
In case of returns/Exchange:
- Return/Exchange should be initiated within 15 days of order delivery.
- The tags on the product should be intact.
- The product should be unused and in an undamaged condition.
- The item needs to be returned along with the original packaging.
If the user wants to return the product within 15 days from the delivery date and WELLSPRO does not offer pickup of the items, then the user can return the package within 2 days using any courier service of his/her choice to the below-mentioned address.
Sh No. M-2, Mezzanine Floor, Someshwara Square, Opp. Aagam Heritage, Vesu, Surat-395007, Gujarat, India.
How can I Self-Ship the product to WELLSPRO?
- If your area pin code is not serviceable for pickup, you will need to self-ship the returned item via any reliable courier partner. Please ensure to place a sheet of paper with the details of Order ID and Return an ID for each item included in the package. For all self-shipped returns, you will be duly reimbursed the shipping costs. Therefore, please ensure that scan copy of the courier bill/receipt is shared via email to email@example.com. The courier bill/receipt should satisfy the following conditions for successful processing:
- It should capture the weight of the return package.
- Residential/office address, destination address, shipment date, amount, and other details should be mentioned.
- The information on the receipt should NOT be edited/over-written
- The courier charge (amount mentioned on the receipt) should not overshoot the Sender- Destination-Service combination and shall be cross-checked with the courier company.
- This is subject to your returns being inspected and successfully processed upon receipt at our end.
What should I do if I receive a damaged item, wrong product, or missing units in my order?
- If an item is found damaged, missing, or incorrect as per your order & the description on our website, customers have to escalate a concern with us within 48 hours of delivery. Send us a picture of the packaging and products at firstname.lastname@example.org or call on +91 76007 88188 within those 48 hours (excluding gazetted holidays & Sundays). We will arrange a reverse pickup for the product and then issue either a full refund or a different item in exchange, as per your request. Replacements are subject to the availability of the particular product. Please note the usual 15-day return policy won’t be applicable in these kinds of cases.
- In case of return initiated and subsequently couriered by the User himself/herself, and if it is found that the claimed shipment was not delivered to WELLSPRO or the shipment was empty, the onus shall be on the User to prove through presentation/submission of Proof of Delivery (PoD) from the concerned logistic service provider to establish his/her claim of return. However, non-receipt of Products by the WELLSPRO may lead to no refund/exchange being issued to the User. The User waives any claims against WELLSPRO in this regard.
- Refunds for courier charges shall be against a valid RVP slip/written confirmation from the courier company that the RVP has been done for a particular shipment/order.
- In case of any discrepancy in the status of reverse pick up of a Product, (where the User claims the Product has been returned, while our system suggests otherwise) refund will be initiated only if the User successfully furnishes the RVP slip given at the time of the pick-up.
- WELLSPRO will not be liable for the products returned by mistake. In circumstances where a product not belonging to WELLSPRO is returned by mistake, WELLSPRO is not accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User.
- Size exchange can be availed only once at the special price of an item. Please take note that this is applicable only on Products that are exchangeable, as mentioned on the product page.
- Once returned or in case the User does not receive the delivery within the time period agreed the User will be entitled to claim a refund of the entire cost of the Product after adjusting relevant courier charges and such other charges that the Website may at its own discretion deduct. In case a User does not raise a refund claim as per the Terms, the User shall be ineligible for a refund. In the event, the refund facility is not available in full or in part for certain Products, the User shall not be entitled to a refund in respect of such Products.
- All Products ordered by the User shall be eligible to be replaced in accordance with the WELLSPRO’s replacement policy as indicated herein above if the Product delivered is damaged, soiled, or is different from the Product specifications mentioned on the Website.
- In the case of Size Exchange, the differential amount, if any, shall be forfeited. This will apply irrespective of any increase or decrease in the price of the product being exchanged.
- Refund, if any, shall be made within 15 working days of the receipt of the returned product by WELLSPRO, at the same issuing bank through which the Product was purchased. For cash on delivery transactions, the User has the option to receive the refund in any bank account via NEFT (for which the User shall have to share the bank details) or, the refund will be credited to the wallet linked to his/her User account on the Website.
- For payments made through electronic means like debit card, credit card, net banking, wallet, etc. refund shall be made using the same payment mode.
- All refunds shall be made in Indian Rupees only.
- The User acknowledges that the Website will not be liable for any damages, interests or claims, etc. resulting from non-processing an order or any delay in processing an order which is beyond the control of the Website.
- All Users and Sellers shall comply with all the applicable laws (including without limitation Foreign Exchange Management Act, 1999 and the Rules made thereunder, Customs Act, Information and Technology Act, 2000 as amended by the Information Technology (Amendment) Act 2008, Prevention of Money Laundering Act, 2002 and the Rules made thereunder, Foreign Contribution Regulation Act, 1976 and the Rules made thereunder, Income Tax Act, 1961 and the Rules made thereunder and all other laws as may be applicable.
To provide a safe and secure shopping experience, we regularly monitor transactions for fraudulent activity. In the event of detecting any suspicious activity, WELLSPRO reserves the absolute right to cancel all past, pending, and future orders without any liability. WELLSPRO also reserves the right to refuse or cancel orders in scenarios like inaccuracies in pricing of products on the Website and stock unavailability.
We may also require additional verifications or information before accepting any order. We may contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is canceled after your card has been charged, the said amount will be reversed to your account. Any promotional voucher used for the canceled orders may not be refunded. Further, in case of suspicious transactions, WELLSPRO reserves the right to inform law enforcement officials and provide them with all transaction details that may be requested for investigation of any illegal activity.
The User may be considered fraudulent if inter alia any of the following scenarios are met:
- Users don’t reply to the payment verification mail sent by WELLSPRO.
- Users fail to fail to produce adequate documents during the payment details verification
- Misuse of another Users’ phone/email
- Users use invalid email and phone no.
- Overuse of a voucher code
- Use of a special voucher not tagged to the email ID used.
- Users return the wrong product
- Users refuse to pay for an order
- Users are involved in the snatch and run for any order
The User may be considered a loss to business if any of the following scenarios are met:
- User with a very high return rate
- Invalid/Incomplete address cases
- Repeated request for monetary compensation for petty issues
Account for the Users falling in fraudulent or loss to business category may be blocked. Any credits earned through loyalty or referral programs will be forfeited in such a case.
WELLSPRO may cancel any orders that classify as ‘Bulk Order’ under certain criteria at any stage of the product delivery. An order can be classified as ‘Bulk Order’ if it meets with the below-mentioned criteria, and any additional criteria as defined by WELLSPRO:
- Products ordered are not for self-consumption but for commercial resale
- Multiple orders placed for the same product at the same address, depending on the product category
- Bulk quantity of the same product ordered
- Invalid address given in order details
- Any malpractice used to place the order
Any promotional voucher used for placing the ‘Bulk Order’ may not be refunded
If a User raises a complaint about partial item/partial order:
- The User is supposed to claim for pilferage within 48 hours of delivery failing which the claim will not be entertained.
- An Email will be sent seeking/providing the following information:
- Short description of the case (A few questions will be asked to help us understand the scenario).
- The snapshots of the packet and other boxes (If any) (Try to cover the sides which look tampered/damaged as per the Users)
- The refund for prepaid orders will be done after investigation
- The User may not be liable for a refund if he/she falls in any of the scenarios stated below:
- Users fail to provide adequate information about the case
- Users fail to provide snapshots of the packet and box (if any)
- If an opened delivery was received, pilferage claims must be made the same day
- Users must not dispose of the packaging for 3-4 days post-delivery. We might need to pick up your packaging for investigation at our end.
REFUND AND CANCELLATION POLICY:
No Returns and No Cancellations Policy
Our policy can’t offer you a refund or cancellation. There are certain situations where only partial refunds are granted: (if applicable). To complete your return, we require a receipt or proof of purchase.
Any item not in its original condition is damaged or missing parts for reasons not due to our error will not be applicable.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Cancellations (if applicable)
For Cancellations please contact us via contact link: – email@example.com
Requests received after order Status change from pending to another status will not be allowed for cancellation.
Orders are dispatched within 2 working days after they are placed. Please check for the delivery service available to your address by providing the Pincode at checkout.
The average delivery time of the orders is between 5 and 8 days.